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Booking information and included services

ALL INFORMATION AT A GLANCE

Rooms in the castle hotel
Two women on the terrace
Services included
  • – extensive breakfast buffet
  • – Minibar with non-alcoholic drinks
  • – Wi-Fi throughout the entire house
  • – Free parking directly in front of the hotel
  • – Sauna use including wellness bag (equipped with bathrobe, towel and cozy bathing shoes)
  • – Free use of public bus lines throughout the Harz district with the Blankenburg spa tax booklet (not valid for business trips)
Your holiday at the castle hotel
Below you will find the most important information for your stay in our castle hotel, such as the times from breakfast to dinner, check-in and check-out times, and current cancellation policies.
How to Arrive

From 15 watch.

Departure
until 11:00 AM. If you need your room longer, please let us know or ask about a late check-out.
Dogs
Dogs can travel along for a fee of EUR 35.00 per night.
Parking
Free private parking is available at the hotel.
Cancellation

Cancellations must be made in writing. Please inform yourself in good time. Our general terms and conditions apply. General terms and conditionsThe same applies to early departure and late arrival.
Our cancellation policy in detail:

    • When booking our BAR rate (bed and breakfast): free cancellation until 18.00 pm 1 day before arrival
    • Free cancellation when booking a package up to 6:00 PM 7 days before arrival
Payment

We accept cash, debit card, MasterCard and Visa card.

  • Payment for the hotel room is made directly upon arrival.
Restaurant opening hours

Breakfast: from 7:00 to 10:30 am
Coffee time: from 12:00 to 17:00
Dinner: from 6:00 PM to 8:30 PM (Sun.-Thurs.) or until 9:30 PM (Fri., Sat., public holidays)

Room cleaning according to your wishes
Daily room cleaning is included as standard during your stay. If you prefer not to have your room cleaned or would like additional services such as fresh towels or toiletries, please let us know at reception. This allows you to plan your stay flexibly and decide which services you wish to use. These preferences are taken into account when organizing our daily operations, particularly with regard to the efficient use of materials and linens.
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