Health protection

At the Schlosshotel Blankenburg, your safety and health always have the highest priority. For your protection and to protect our employees, we have adapted our existing preventive and hygiene measures in the hotel in accordance with the regulations for containing the corona virus. Hygiene is always the focus in our hotel.

The hygiene standards specified by the German health authorities are implemented daily in the Schlosshotel Blankenburg. Our entire team is fully trained in the current prevention and hygiene rules as well as the corresponding rules of conduct. We strictly ensure that every employee adheres to the rules of conduct.

We have taken a number of measures, in particular to prevent movement in the hotel or at least to control movement in the hotel. We are very well aware of these restrictions, but they ultimately only serve to protect you.

We have taken the following extended hygiene measures for your protection in the individual areas:

Public areas in the hotel in general:

  • We regularly disinfect surfaces relevant to transmission (tables, door handles, lifts, toilets, wellness area)

  • We control compliance with a minimum distance of 1.5 m for all guests, employees and external persons

  • We make sure that everyone disinfects their hands on arrival at the hotel and that they wear a protective mask if necessary

  • We communicate and follow the sneeze and cough etiquette with guests and employees

  • We avoid direct hand contact throughout the hotel

  • Guests are advised to use elevators only one room at a time

  • Employees who come into contact with guests always wear protective masks

Reception:

  • Spit and sneeze protection are installed at the reception desk

  • We have reduced frequently touched objects to a minimum and disinfect these objects after use

  • We prefer cashless payment options, there is a shelf available for cash

  • We have placed distance markings of 1.5 m at the reception

  • Hand disinfectants are available to guests

Restaurant:

  • We have placed the tables with a minimum distance of 1.50 m

  • Only guests from one room or guests living in one household sit together at one table

  • We make sure that guests do not come into contact with objects that other guests have already touched

  • At our buffets, all food is provided in portions for self-service

  • Guests are required to wear mouth and nose protection at the buffet

  • Guests are also required to disinfect their hands before going to the buffet. Disinfectants are available for this

  • In order to avoid queues at the buffet, we ask our guests to go to the buffet one by one or at least keep a minimum distance of 1.5 m from other guests

  • We have replaced menus with boards that are carried to the table. We present wines and special menus on paper that is destroyed after use

  • We disinfect tables and objects extensively after each session

  • We have also introduced and documented extended hygiene regulations in the kitchen (such as disposable gloves, disinfection, minimum distance, etc.)

Housekeeping:

  • Housekeeping staff wear protective masks and disposable gloves

  • We dispense with any brochures, printed matter and guest amenities in the room

  • We clean and disinfect all surfaces in the room

  • To avoid further contact, we will only clean your room during your stay at your express request

  • TV remote controls are wrapped in foil (the foil is exchanged during alternating cleaning)

  • Cleaning utensils are changed after each room

Wellness area:

  • The sauna is initially closed

  • Wellness appointments must be booked no later than 48 hours before the appointment

  • We document every treatment in writing

  • The employees wear a protective mask during treatment

  • Distance rules are adhered to as far as possible

  • We have removed all printed matter and unnecessary items

  • We carry out a thorough surface disinfection after each treatment

Conference area:

  • We have positioned the tables with a minimum distance of 1.50 m

  • We thoroughly clean and disinfect all surfaces (tables and conference equipment) after the end of a conference

  • We only serve meals in individual portions during the conference breaks

  • We lay out moderation materials loose without a suitcase and as required

  • Trainer pens for flip charts and pin board cards are newly procured for each conference. The trainer can and should take the pens with him after the event. We will dispose of pens that are not taken by the trainer after the event

  • We will hand out the required amount of flipchart paper upon request. We will dispose of any unused paper after the event

This is what we want from you, our guests:

  • Please stay at home if you are ill or have symptoms of illness

  • Please keep a distance of at least 1.5 m from other people in our common areas

  • Observe the general hygiene and prevention regulations (regular hand washing, sneeze and cough etiquette, etc.)

  • Please note the country-specific restrictions on leisure activities; some activities may not be available at the moment

  • Contact us directly if you have any questions or requests so that we can react quickly on site

  • Please be considerate of other guests and our staff, and understand the measures taken

We do our best to provide you with a wonderful stay that will not endanger your or our health at any time. We are very grateful that you support us in our actions. We look forward to welcoming you and wish you an unforgettable time at the Schlosshotel Blankenburg.