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Privacy Policy

DialogShift Chat application on our website

Our website uses the chat application from DialogShift GmbH, Rheinsberger Str. 76/77, 10115 Berlin. This application processes and stores data for the purpose of web analysis, to operate the chat application and to answer inquiries.

To operate the chat function, the chat texts are saved and a cookie with a unique ID is set - this is used to recognize you as a customer.
A cookie is a small text file that is stored locally in the cache on your device. This cookie allows our application to recognize the device and view past chat logs. This cookie is stored for 90 days since last use. You can deactivate the storage of cookies in your browser settings. However, the chat function cannot be executed without the use of cookies.

The possible disclosure of e.g. name, e-mail address or a telephone number is voluntary and with the consent to temporarily use and store this data for the purpose of establishing contact until the end of the contact. This personal data will be deleted after 90 days.

The legal basis for data processing is Article 6 Paragraph 1 Letter F GDPR on the basis of our legitimate interest in effective customer service, for statistical analysis of usage behavior and for optimization purposes of our offers.
DialogShift offers under
https://www.dialogshift.com/datenschutz
further information on the collection and use of the data as well as on your rights and options for protecting your privacy.